Call Agents Vacancy

We are looking to recruit Call Agents to work in our brand new First Notification of Loss (FNOL) Call Centre in Segensworth. This will be a 24/7 contact centre and we are looking for individual’s that are looking to work days, evenings or nights.

Role & Responsibilities

The successful applicants will be responsible for delivering ‘world class’ customer service by providing high levels of customer care and integrity to internal and external customers. You must maximise opportunities through proficient communication, negotiation and persuasion skills.

The main accountabilities for the role are:

• Provide excellent customer service encompassing fulfilling all Company procedure and process requirements.
• Ensure a high level of accuracy in capturing accident circumstances and FNOL liability matrix
• Comply with Hire Eligibility and Insurance processes
• Personal achievement of telephony utility, hire target, audit targets and all other productivity requirements
• Contribution to team achievement of Scheme SLAs and Team Telephony targets such as abandonment rates.
• Prompt and professional interaction with all callers both internal, customer and referrer to best represent the Company.

Qualifications & Experience Required

You will need to be educated to GCSE level or equivalent, to include English and Math’s.  We are seeking applicants who are computer literate and possess excellent customer service skills. 

It is essential, that candidates have previous experience of working in an inbound contact centre, and ideally have experience of Motor Insurance, though this is not essential.  Above all candidates must have excellent verbal and listening skills and be a team player.  

If you feel that you meet the requirements for this position then please apply now and include salary expectations and whether you want to work days, evenings, nights, full or part time

To apply click the link below

Call Agents - Job Place

Telecommunications Engineer / Installer - Portsmouth £20k

A Telecommunications Engineer / Installer experienced with all aspects of installing and maintaining PBX Telephone systems (Samsung highly preferred), Voice and Broadband services for SME customers, is required for a long established telecommunications company based in Hampshire

Role & Responsibilities

This is an exciting opportunity for an ambitious and reliable Telecommunications Engineer. With duties to include installations, site surveys, project management, technical support, fault finding and customer support.  

The company is growing and this is an exciting opportunity for a telecommunications engineer to develop their skills and for those seeking career progression.

The position is offered with a competitive salary, 20 days holiday + public holidays, plus rota based on-call retainer and payments.

Qualifications & Experience Required

• Extensive experience installing telephone systems. Samsung experience preferred.
• Knowledge of IP systems desirable.
• Able to work on own initiative.
• Reliable, organised, and a good timekeeper.
• Of smart appearance with good people and communication skills, including a pleasant telephone manner.

Telecommunications Engineer / Installer - Job Place

Free Employment Law Clinic - Portsmouth Business School

Portsmouth people with problems at work now have access to free, confidential employment law advice year-round thanks to a partnership between a University and a law firm.

Many people in the city have already used the clinic, run by law students at the University of Portsmouth, but when students were on holiday the clinic had to close. Now law firm Verisona has stepped in to run the clinic during holiday periods and ensure it stays open throughout the year.

Law students under the guidance of tutors, all of whom are trained lawyers, open their doors to anyone wishing to discuss employment law, including unfair dismissal, discrimination, redundancy, harassment, the national minimum wage, working time regulations and work permits for migrant workers. 

When the students are on holiday, Verisona steps in to provide cover and ensure the clinic remains operating for no fee.

Comments from clients who have used the service include: ‘You gave me hope. I had felt very isolated and unsupported; you have listened and given me some faith in the law’; ‘I felt listened to. You did not baffle me with legal terms’; and ‘You are offering an invaluable service to people who otherwise would not have the facility to get help and advice.’

Anne Stoneham, the clinic’s supervising solicitor from the School of Law said: “The employment law clinic aims to support the legal needs of the community, while also providing a ‘real-life’ experience for the law students.

“We are delighted to be working in partnership with Verisona to enable the clinic to run all year round. This is an excellent way to ensure it maintains momentum and helps support people across the city even when the students aren’t here.”

Verisona have worked closely with Portsmouth Business School for a year, including helping run the clinic and by providing work experience opportunities for law students. CEO Richard Solly also mentors students and trainee solicitor, Natalie Foster, a former University of Portsmouth student, is helping current students run the clinic.

Verisona Employment Lawyer John Taylor said: “It’s a great opportunity to assist the local community as well as further our links with the University of Portsmouth.”    

The employment law clinic was launched in 2010. It runs every Wednesday by appointment from 10am-1pm in the School of Law, Anglesea Building. Clients are interviewed by law students or trainee solicitors in private rooms and students then research the law under the direction of their tutors or, in the case of Verisona’s trainee solicitors, under the guidance of the firm’s solicitors. Clients are then sent detailed written advice supervised and signed by a practising solicitor. All work is confidential. 

Anyone looking for employment law advice can contact the clinic by telephoning 023 9284 4080 or emailingmartine.eneas@port.ac.uk .

CRB Check Rules to be relaxed

Millions of employees and volunteers will no longer have to apply for a new criminal records check every time they apply for a job, the Home Office announced today.

Individuals will only need to apply once to the Disclosure and Barring Service (DBS) for a certificate and then organisations will be able to use a new online service for an instant check to find out whether the document is still valid.

Unpaid workers will be able to use the online service for free when they apply for different opportunities, while paid employees will have to pay an annual subscription fee.

Individuals who require a DBS check, which can take up to 28 days to complete, currently have to re-apply for a certificate every time they change jobs or move workplace.

The move is part of an overhaul of the criminal checks process by the Government.

The service will be managed by the DBS, which launched at the start of the month when the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA) were merged.

It is part of a first wave of public services to be moved online by the Government by 2015, which will also include the National Apprenticeship Service, tax self-assessment and registering intellectual property.

Moving services online will save taxpayers up to £1.2bn by 2015 and around £1.7bn a year thereafter, the Cabinet Office said.

Volunteering England (VE), which led a campaign against charging unpaid workers to use the new online criminal checks system, said making the service free for volunteers would give them a "hugely important boost".

VE chief executive Dr Justin Davis Smith said: "This is particularly significant when charities and public services are looking to sustain the enthusiasm for volunteering created by the Olympics and Paralympics."

Junior and locum doctors who need a new check every time they move hospital, agency workers registered with a multiple agencies and volunteers working with more than one organisation are among those who could use the service when it launches next spring.

Criminal information minister Lord Taylor of Holbeach said: "It is a 21st century service that will deliver real benefits to employers and volunteers without compromising on public safety."

However, Nick Pickles, director of civil liberties campaign group Big Brother Watch, said the need for reform goes "far beyond" making services available online.

He said: "Safety by database still seems to be the popular mindset across Whitehall and far more needs to be done to restore the system to a common sense balance.

"Until there are legal protections against the over-zealous use of CRB checks and proper reform so cautions and information not tested in court does not ruin people's careers, the CRB system will continue to undermine civil liberties."

Christmas 2012

We would like to thank all of our temporary workers for getting their time sheets in early as we have now managed to clear them and process them all for payment.

Thanks you and we hope that you have a fabulous Christmas and payroll will be as normal the following week

Merry Christmas from Job Place 

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UK Unemployment: Jobs Up, Pay Down

Jobs prospects for young people are starting to look a bit healthier - though the average pay packet is not.  Those are two clear conclusions you can draw from the latest labour market statistics.

The other parts of the story, whether it's joblessness or employment, are a bit murkier. Take the murky stuff first: that 82,000 fall in the broader measure of unemployment certainly sounds good. In fact, it's the largest quarterly fall in more than a decade. But that headline change comes from comparing joblessness in the three months to October with the same figure for the three months to July. If you compare this latest three-month figure with the one published last month (i.e. the three months to September), the number out of work has barely changed at all - in fact it has fallen by just 4,000.

You can say something similar about employment. It's impressive, to say the least, that there are now half a million more people in work than a year ago, with the creation of 600,000 jobs in the private sector more than offsetting the jobs lost in government.

The trend, though, is a little discouraging: the 40,000 rise in employment in the three months to October is the smallest since the start of the year. However, the good news on youth unemployment seems to be genuinely good. As usual, there is a lot going on behind the 70,000 fall in the number of unemployed 18 to 24-year-olds. For example, I was initially worried to see that economic inactivity among that group, overall, had also risen in the three months to October, by 45,000, while employment had only risen by 11,000. But when you dig deeper, you can see that the rise in so-called inactivity is more than accounted for by a rise in inactivity among 18 to 24-year-olds who are in full-time education. (The factor that always makes these numbers such a minefield.)

Employment among young people not in full-time education went up by 55,000 in those three months, while the number who were technically inactive actually fell slightly. So, things seem to be getting better for young people looking for work who are not full-time students - or at least they are not getting worse. Alas, the same cannot be said for average earnings, which have actually now fallen even further behind inflation in October with average annual growth of just 1.3% - less than half the rate of inflation. Real earnings have now been falling since the summer of 2010. This was supposed to be the year when the squeeze would ease. But we're running out of time for that particular new year prediction to come true.

Skills Testing

Job Place can now offer skills testing and evaluations. If you are looking for a new member of staff and need to ensure that they can do the job they are being recruited for, we can offer standard testing free of charge or even build a bespoke test to suit your requirements.