Call Centre Manager - Fareham

We are looking for a highly experienced Call Centre Manager for a financial services in company in Segensworth

Role & Responsibilities

Our client is in the enviable position of setting up a brand new call centre in Segensworth, Fareham.  It will be staffed by approximately 100 call agents, team managers and support staff and will be operating 24/7

They are in the business of insurance claims management within the Motor Insurance Sector.
You will be reporting directly to the Director of Operations and be responsible for all frontline operational and customer service departments with up to 6 direct reports.

The overall objective is the development and implementation of key strategies across the department, overseeing the strategic direction of the department and ensuring the quality, motivation and commitment of its employees contribute fully to the achievement of the company\'s strategic and financial goals.

Qualifications & Experience Required

You must have a proven track record of running a 100+ seater contact centre, if you have experience of setting a centre up this would be a bonus.  As would experience of the insurance industry, preferably Motor.

Call Centre Manager - Job Place

Operations Manager

We are looking for a highly experienced Call Centre Manager for a financial services in company in Segensworth

Role & Responsibilities

Our client is in the enviable position of setting up a brand new call centre in Segensworth, Fareham.  It will be staffed by approximately 100 call agents, team managers and support staff and will be operating 24/7

They are in the business of insurance claims management within the Motor Insurance Sector.
You will be reporting directly to the Director of Operations and be responsible for all frontline operational and customer service departments with up to 6 direct reports.

The overall objective is the development and implementation of key strategies across the department, overseeing the strategic direction of the department and ensuring the quality, motivation and commitment of its employees contribute fully to the achievement of the company's strategic and financial goals.

Qualifications & Experience Required

You must have a proven track record of running a 100+ seater contact centre, if you have experience of setting a centre up this would be a bonus.  As would experience of the insurance industry, preferably Motor.

To apply click the link below 

Apply Here

Sales Account Managers - Portsmouth

We want highly motivated, sales focussed account managers with enthusiasm, tenacity and charisma to work in our dynamic sales team. Here at Novatech Business Sales we believe in working hard for customers, rewarding our people well and being the best we can be.

Role & Responsibilities

1^st year OTE  £27k

2^nd year OTE £50k

3^rd year OTE  £75k

When you join us you are taking the first steps in building a highly rewarding career, we will provide all the training and support you need to be successful. Our best Account Managers are earning in excess of 75k by the end of year 2 and we have an impressive list of benefits including a progressive salary scale, a truly uncapped commission scheme, a quarterly bonus, regular incentives and prizes, private medical insurance, pension, life cover, long term service awards and regular team events and social functions.

 As an Account Manager you will be building relationships with new and existing business customers, you will specialise in understanding their needs, and then advising on a full range of IT services and solutions. You will be mainly office based and will undertake a significant level of telesales, with customer visits also being encouraged.

This is a fantastic opportunity to join an established award winning Hampshire-based technologycompany with a reputation for excellence established from over 25 years of providing the best computer products and services.

Qualifications & Experience Required

To find out more……. Let us know about YOU!

Click the link below for more information and to apply

Sales Account Managers - Job Place

New Call Centre Opening - Major Recruitment Happening

A brand new call centre is opening in Segensworth, Fareham and they are subsequently recruiting.

They are looking for Inbound Call Agents, Team Leaders, Motor Insurance Claims Handler all both full time and part time, This will be a 24/7 operation.

To see the current opportunities available click the following link

Current Vacancies

Motor Insurance Claims Handler - £17.000 - 20,000

We are looking to recruit Claims Handlers to work in our brand new Centre in Segensworth.

Role & Responsibilities

The successful applicants will need to efficiently and accurately manage the claim process allocated to the role holder from initiation to conclusion ensuring process and timescales are adhered to. You will aim to deliver ‘world class’ customer service by providing high levels of customer care and integrity to internal and external customers. You must maximise opportunities through proficient communication, negotiation and persuasion skills.

The main accountabilities for the role are:

• Handle all cases at the stage of the claims process allocated to the role holder in an efficient and accurate manner.
• Ensure all cases are fully prepared, appropriate letters, phone calls and actions have been sent/made/undertaken to agreed processes and timescales.
• Performance is expected to meet and exceed company targets including but not limited to data accuracy, capture, conversion, call quality, average handling time, process adherence, compliance and cash recovery, as appropriate to the role holder.
• Accurately diagnose issues through effective and relevant questioning.
• Answer all customer enquiries/questions fully using appropriate behaviours, including any timescales for actions/follow up to take place.
• Ability to effectively manage own workload, cope when under pressure.Record accurate, clear and detailed notes that fully represent all communication undertaken with all parties, internal or external to the business.
• Escalate issues in a timely manner to prevent unnecessary complaints or leakage.

Qualifications & Experience Required

You will need to be educated to GCSE level or equivalent, to include English and Math’s.  

We are seeking applicants who are computer literate and possess excellent customer service skills.

It is essential, that candidates have previous experience of claims management and ideally have experience of Motor Insurance.  You must possess effective soft skills such as communication, negotiation and persuasion, for handling both internal and external customers.

Above all candidates must have excellent verbal and listening skills and be a team player.

If you feel that you meet the requirements for this position then please apply now stating your salary expectations in your covering application

To apply click the link below

Motor Insurance Claims Handler - Job Place

Part Time Accounts Assistant - Petersfield £10 ph

An all round accounts assistant is needed for this prestigious marketing company

Role & Responsibilities

We are looking for an all round accounts Assistant to work for a fabulous client in Petersfield, you will be reporting directly to the Managing Director and responsible for all aspects of accounting, primarily 

• Credit Control
• Purchase Ledger
• Book Keeping

The company use SAGE Accounting Software and Microsoft Excel.

This is a permanent part time position working a maximum of 25 hours per week.  Monday to Friday 09.30 - 2.30.  During busy periods you may be required to increase these hours to full time.

Qualifications & Experience Required

You must have experience of the following

Book Keeping

Profit & Loss

Credit Control

Purchase Ledger

SAGE 

Microsoft Excel

Educated to a minimum of A\'Level or equivalent and preferably hold an accountancy qualification

To apply click the link below

Part Time Accounts Assistant - Job Place

Claims Handler - Fareham £20k

We are looking to recruit Claims Handlers to work in our brand new Centre in Segensworth.

Role & Responsibilities

The successful applicants will need to efficiently and accurately manage the claim process allocated to the role holder from initiation to conclusion ensuring process and timescales are adhered to. You will aim to deliver ‘world class’ customer service by providing high levels of customer care and integrity to internal and external customers. You must maximise opportunities through proficient communication, negotiation and persuasion skills.

The main accountabilities for the role are:

• Handle all cases at the stage of the claims process allocated to the role holder in an efficient and accurate manner.
• Ensure all cases are fully prepared, appropriate letters, phone calls and actions have been sent/made/undertaken to agreed processes and timescales.
• Performance is expected to meet and exceed company targets including but not limited to data accuracy, capture, conversion, call quality, average handling time, process adherence, compliance and cash recovery, as appropriate to the role holder.
• Accurately diagnose issues through effective and relevant questioning.
• Answer all customer enquiries/questions fully using appropriate behaviours, including any timescales for actions/follow up to take place.
• Ability to effectively manage own workload, cope when under pressure.
• Record accurate, clear and detailed notes that fully represent all communication undertaken with all parties, internal or external to the business.
• Escalate issues in a timely manner to prevent unnecessary complaints or leakage.

Qualifications & Experience Required

You will need to be educated to GCSE level or equivalent, to include English and Math’s.  We are seeking applicants who are computer literate and possess excellent customer service skills. 

It is essential, that candidates have previous experience of claims management and ideally have experience of Motor Insurance.  You must possess effective soft skills such as communication, negotiation and persuasion, for handling both internal and external customers.  Above all candidates must have excellent verbal and listening skills and be a team player. 

If you feel that you meet the requirements for this position then please apply now stating your salary expectations in your covering application

To apply click the link below


Claims Handler - Job Place