NEW JOB - Motor Insurance Claims Handler, Fareham £17,500 - £20,000

We are looking to recruit Claims Handlers to work in our brand new Centre in Segensworth.

Role & Responsibilities

The successful applicants will need to efficiently and accurately manage the claim process allocated to the role holder from initiation to conclusion ensuring process and timescales are adhered to. You will aim to deliver ‘world class’ customer service by providing high levels of customer care and integrity to internal and external customers. You must maximise opportunities through proficient communication, negotiation and persuasion skills.

The main accountabilities for the role are:

• Handle all cases at the stage of the claims process allocated to the role holder in an efficient and accurate manner.
• Ensure all cases are fully prepared, appropriate letters, phone calls and actions have been sent/made/undertaken to agreed processes and timescales.
• Performance is expected to meet and exceed company targets including but not limited to data accuracy, capture, conversion, call quality, average handling time, process adherence, compliance and cash recovery, as appropriate to the role holder.
• Accurately diagnose issues through effective and relevant questioning.
• Answer all customer enquiries/questions fully using appropriate behaviours, including any timescales for actions/follow up to take place.
• Ability to effectively manage own workload, cope when under pressure.Record accurate, clear and detailed notes that fully represent all communication undertaken with all parties, internal or external to the business.
• Escalate issues in a timely manner to prevent unnecessary complaints or leakage.

Qualifications & Experience Required

You will need to be educated to GCSE level or equivalent, to include English and Math’s.  

We are seeking applicants who are computer literate and possess excellent customer service skills.

It is essential, that candidates have previous experience of claims management and ideally have experience of Motor Insurance.  You must possess effective soft skills such as communication, negotiation and persuasion, for handling both internal and external customers.

Above all candidates must have excellent verbal and listening skills and be a team player.

If you feel that you meet the requirements for this position then please apply now stating your salary expectations in your covering application

Apply Here

Win an iPad Mini

Any client that places a temporary booking with us between now and the end of June 2013 will automatically be entered into a draw to win an iPad Mini - So contact us now with your temporary staffing requirements. Tel 02392 690 505

Terms and conditions apply 

NEW JOB - Senior Marketing Executive - Farehamm Hampshire £25-30k

Outstanding Opportunity for experienced Marketing Professionals

Role & Responsibilities

Our client is currently celebrating over 20 years of trading and has some extremely exciting times ahead.

They are currently looking to recruit a number of highly experienced Marketing Executives to work as part of a team on an exciting and new product that will revolutionise the industry.

The successful candidate will be involved in all aspects of marketing including

• Brand Awareness and Positioning
• On-Line Marketing
• Off-Line Marketing
• Market Research
• S.E.O.
• News Letters
• E-Shots
• Media Planning
• Creation of Branded Material
• Marketing Analysis
• Campaign Management

The company offers great incentives and outstanding working conditions, plus free parking and other financial benefits.

Qualifications & Experience Required

They are looking for people that have high levels of experience in all of the above plus a Marketing Qualification.

 Apply Here

Technical Operations Agent - £20,000 - £25,000 Fareham - Motor Insurance

Our prestigious client in Fareham is looking to appoint an experienced Motor Insurance Technical Operations Agent.

Role & Responsibilities

The role is to make liability and indemnity decisions relating to conversion of services in the first response unit (FRU) within set SLAs and in line with clients technical policy, as well as vetting of the vehicle group provided vs the customer’s own vehicle, authorisation of Credit Repair, dealing with Pre-Accident Value disputes and adherence of Referrers decision making in line with contractual commitment.

In addition, to provide technical input into Customer Service Teams (CST) including decisions to continue with hire, audits of lengthy hire cases and tracking and improvement of technical decision making across FRU & CST.

The role reports directly to the Technical Operations Manager and is responsible for managing the daily running of the Operations Technical Team as well as making process improvements relating to the technical aspect of the client’s processes and procedures. Key Accountabilities are:

• Maximisation of conversion in FRU, in line with departments technical policy within set SLAs
• Minimisation of the average hire duration in CST.
• Reduction in write offs due to poor technical decision making in FRU & CST

Qualifications & Experience Required

Good Knowledge and working experience of Motor Insurance Claims, legal aspects relating to insurance claims and customer service aspects of Motor Claims

Advanced MS Office

Click Below to Apply

Technical Operations Agent - Job Place

Motor Insurance Liabilities Resolution Agent - Fareham £18-£20k

Our prestigious client in Fareham is looking to appoint an experienced Motor Insurance Liabilities Resolution Agent.

Role & Responsibilities

Working as part of a team within the Motor Insurance Claims department.

The role will encompass contacting and engaging Third Party Insurers in the notification and establishment of their position on liability as well as, where necessary, resolving liability disputes with all other parties involved in the claim.

Identification of ‘risk’ cases in order to minimise leakage and exposure to the business as well as monitoring and reporting on any anomalies within the First Notification of Loss (FNOL) matrix and evaluation of performance of FNOL handlers inputs to drive a higher quality of liability resolution within the business.

The role is responsible for investigating liability, notifying claims to third party insurers where their own insured hasn’t and investigating and resolving liability disputes through pro-active engagement with the client, Third Party, Third Party insurer and other intermediaries involved.  

Qualifications & Experience Required

12 Months + Motor Claims Experience

Good Knowledge of Liability and litigitation process

Educated to GCSE Maths, English Language (or Equivalent)

Click below for more information and to apply


Motor Insurance Liabilities Resolution Agent - Job Place

Job Place is 4 years old

To celebrate Job Place being 4 years old today, we are offering our services on recruitment at an unbelievable amazing price of just £500 per placement.....So if you are looking for a new member of staff, call us on 02392 690505 or email portsmouth@job-place.co.uk for more information

Advertising / Media Sales Executive - Petersfield

An exciting opportunity for a proven B2B field sales executive to sell advertising and media products to businesses throughout Hampshire

Role & Responsibilities

Our client based in prestigious offices in Petersfield are looking to appoint a number of successful, money motivated field sales executives.

You will be responsible for generating your own appointments as well as responding to enquires, meeting with local business customers to demonstrate the company media products and advertising solutions.

The company offers full product training and a fantastic uncapped commission structure, you will initially be expected to use your own vehicle, for which you will receive a generous mileage allowance.

The OTE for this is uncapped but a realistic earnings in the first year of £30k

Qualifications & Experience Required

You must have previous B2B field sales experience, preferably in advertsing or media sales.

Apply Here