We are looking for a highly experienced Call Centre Manager for a financial services in company in Segensworth
Role & Responsibilities
Our client is in the enviable position of setting up a brand new call centre in Segensworth, Fareham. It will be staffed by approximately 100 call agents, team managers and support staff and will be operating 24/7
They are in the business of insurance claims management within the Motor Insurance Sector.
You will be reporting directly to the Director of Operations and be responsible for all frontline operational and customer service departments with up to 6 direct reports.
You will be reporting directly to the Director of Operations and be responsible for all frontline operational and customer service departments with up to 6 direct reports.
The overall objective is the development and implementation of key strategies across the department, overseeing the strategic direction of the department and ensuring the quality, motivation and commitment of its employees contribute fully to the achievement of the company\'s strategic and financial goals.
Qualifications & Experience Required
You must have a proven track record of running a 100+ seater contact centre, if you have experience of setting a centre up this would be a bonus. As would experience of the insurance industry, preferably Motor.
Call Centre Manager - Job Place
