Software Developer - Job Place

Software Developer - Job Place

TELE-APPOINTING CONSULTANT - £18,500 - Portsmouth

The likely successful candidates will demonstrate a desire to want to become the very best at what they do and be given the chance of working with a world class, on-line, sales training organisation.

Role & Responsibilities

• Set quality appointments for both on-line and face to face appointments with the potential to progress to conducting the appointments as a field sales consultant
• Achieve daily sales call targets
• Achieve daily conversion targets
• Achieve daily appointment targets
• Develop customer pipeline and maximise use of allocated data base
• Accurate records of all activity on CRM
• Working with the Sales Director to maximise all opportunities

Click the link below for more info and to apply


TELE-APPOINTING CONSULTANT - Job Place

Advertising Account Manager - £16,000 - £30,000

Excellent basic, generous commission package, quality car, mobile phone

Role & Responsibilities

To plan and carry out direct marketing and sales activities, so as to maintain and develop the sales of advertising space, graphic design services and marketing material to local businesses in the Hampshire and West Sussex area, in accordance with agreed marketing plans.

Qualifications & Experience Required

You will be dynamic, hard working, motivated and able to work with limited supervision. You should be available to occasionally work outside normal working hours. You should have previous business sales experience, involving face to face meetings.

Advertising Account Manager - Job Place

NEW JOB - Motor Insurance Claims Handler, Fareham £17,500 - £20,000

We are looking to recruit Claims Handlers to work in our brand new Centre in Segensworth.

Role & Responsibilities

The successful applicants will need to efficiently and accurately manage the claim process allocated to the role holder from initiation to conclusion ensuring process and timescales are adhered to. You will aim to deliver ‘world class’ customer service by providing high levels of customer care and integrity to internal and external customers. You must maximise opportunities through proficient communication, negotiation and persuasion skills.

The main accountabilities for the role are:

• Handle all cases at the stage of the claims process allocated to the role holder in an efficient and accurate manner.
• Ensure all cases are fully prepared, appropriate letters, phone calls and actions have been sent/made/undertaken to agreed processes and timescales.
• Performance is expected to meet and exceed company targets including but not limited to data accuracy, capture, conversion, call quality, average handling time, process adherence, compliance and cash recovery, as appropriate to the role holder.
• Accurately diagnose issues through effective and relevant questioning.
• Answer all customer enquiries/questions fully using appropriate behaviours, including any timescales for actions/follow up to take place.
• Ability to effectively manage own workload, cope when under pressure.Record accurate, clear and detailed notes that fully represent all communication undertaken with all parties, internal or external to the business.
• Escalate issues in a timely manner to prevent unnecessary complaints or leakage.

Qualifications & Experience Required

You will need to be educated to GCSE level or equivalent, to include English and Math’s.  

We are seeking applicants who are computer literate and possess excellent customer service skills.

It is essential, that candidates have previous experience of claims management and ideally have experience of Motor Insurance.  You must possess effective soft skills such as communication, negotiation and persuasion, for handling both internal and external customers.

Above all candidates must have excellent verbal and listening skills and be a team player.

If you feel that you meet the requirements for this position then please apply now stating your salary expectations in your covering application

Apply Here

Win an iPad Mini

Any client that places a temporary booking with us between now and the end of June 2013 will automatically be entered into a draw to win an iPad Mini - So contact us now with your temporary staffing requirements. Tel 02392 690 505

Terms and conditions apply 

NEW JOB - Senior Marketing Executive - Farehamm Hampshire £25-30k

Outstanding Opportunity for experienced Marketing Professionals

Role & Responsibilities

Our client is currently celebrating over 20 years of trading and has some extremely exciting times ahead.

They are currently looking to recruit a number of highly experienced Marketing Executives to work as part of a team on an exciting and new product that will revolutionise the industry.

The successful candidate will be involved in all aspects of marketing including

• Brand Awareness and Positioning
• On-Line Marketing
• Off-Line Marketing
• Market Research
• S.E.O.
• News Letters
• E-Shots
• Media Planning
• Creation of Branded Material
• Marketing Analysis
• Campaign Management

The company offers great incentives and outstanding working conditions, plus free parking and other financial benefits.

Qualifications & Experience Required

They are looking for people that have high levels of experience in all of the above plus a Marketing Qualification.

 Apply Here

Technical Operations Agent - £20,000 - £25,000 Fareham - Motor Insurance

Our prestigious client in Fareham is looking to appoint an experienced Motor Insurance Technical Operations Agent.

Role & Responsibilities

The role is to make liability and indemnity decisions relating to conversion of services in the first response unit (FRU) within set SLAs and in line with clients technical policy, as well as vetting of the vehicle group provided vs the customer’s own vehicle, authorisation of Credit Repair, dealing with Pre-Accident Value disputes and adherence of Referrers decision making in line with contractual commitment.

In addition, to provide technical input into Customer Service Teams (CST) including decisions to continue with hire, audits of lengthy hire cases and tracking and improvement of technical decision making across FRU & CST.

The role reports directly to the Technical Operations Manager and is responsible for managing the daily running of the Operations Technical Team as well as making process improvements relating to the technical aspect of the client’s processes and procedures. Key Accountabilities are:

• Maximisation of conversion in FRU, in line with departments technical policy within set SLAs
• Minimisation of the average hire duration in CST.
• Reduction in write offs due to poor technical decision making in FRU & CST

Qualifications & Experience Required

Good Knowledge and working experience of Motor Insurance Claims, legal aspects relating to insurance claims and customer service aspects of Motor Claims

Advanced MS Office

Click Below to Apply

Technical Operations Agent - Job Place

Motor Insurance Liabilities Resolution Agent - Fareham £18-£20k

Our prestigious client in Fareham is looking to appoint an experienced Motor Insurance Liabilities Resolution Agent.

Role & Responsibilities

Working as part of a team within the Motor Insurance Claims department.

The role will encompass contacting and engaging Third Party Insurers in the notification and establishment of their position on liability as well as, where necessary, resolving liability disputes with all other parties involved in the claim.

Identification of ‘risk’ cases in order to minimise leakage and exposure to the business as well as monitoring and reporting on any anomalies within the First Notification of Loss (FNOL) matrix and evaluation of performance of FNOL handlers inputs to drive a higher quality of liability resolution within the business.

The role is responsible for investigating liability, notifying claims to third party insurers where their own insured hasn’t and investigating and resolving liability disputes through pro-active engagement with the client, Third Party, Third Party insurer and other intermediaries involved.  

Qualifications & Experience Required

12 Months + Motor Claims Experience

Good Knowledge of Liability and litigitation process

Educated to GCSE Maths, English Language (or Equivalent)

Click below for more information and to apply


Motor Insurance Liabilities Resolution Agent - Job Place

Job Place is 4 years old

To celebrate Job Place being 4 years old today, we are offering our services on recruitment at an unbelievable amazing price of just £500 per placement.....So if you are looking for a new member of staff, call us on 02392 690505 or email portsmouth@job-place.co.uk for more information

Advertising / Media Sales Executive - Petersfield

An exciting opportunity for a proven B2B field sales executive to sell advertising and media products to businesses throughout Hampshire

Role & Responsibilities

Our client based in prestigious offices in Petersfield are looking to appoint a number of successful, money motivated field sales executives.

You will be responsible for generating your own appointments as well as responding to enquires, meeting with local business customers to demonstrate the company media products and advertising solutions.

The company offers full product training and a fantastic uncapped commission structure, you will initially be expected to use your own vehicle, for which you will receive a generous mileage allowance.

The OTE for this is uncapped but a realistic earnings in the first year of £30k

Qualifications & Experience Required

You must have previous B2B field sales experience, preferably in advertsing or media sales.

Apply Here

Call Centre Manager - Fareham

We are looking for a highly experienced Call Centre Manager for a financial services in company in Segensworth

Role & Responsibilities

Our client is in the enviable position of setting up a brand new call centre in Segensworth, Fareham.  It will be staffed by approximately 100 call agents, team managers and support staff and will be operating 24/7

They are in the business of insurance claims management within the Motor Insurance Sector.
You will be reporting directly to the Director of Operations and be responsible for all frontline operational and customer service departments with up to 6 direct reports.

The overall objective is the development and implementation of key strategies across the department, overseeing the strategic direction of the department and ensuring the quality, motivation and commitment of its employees contribute fully to the achievement of the company\'s strategic and financial goals.

Qualifications & Experience Required

You must have a proven track record of running a 100+ seater contact centre, if you have experience of setting a centre up this would be a bonus.  As would experience of the insurance industry, preferably Motor.

Call Centre Manager - Job Place

Operations Manager

We are looking for a highly experienced Call Centre Manager for a financial services in company in Segensworth

Role & Responsibilities

Our client is in the enviable position of setting up a brand new call centre in Segensworth, Fareham.  It will be staffed by approximately 100 call agents, team managers and support staff and will be operating 24/7

They are in the business of insurance claims management within the Motor Insurance Sector.
You will be reporting directly to the Director of Operations and be responsible for all frontline operational and customer service departments with up to 6 direct reports.

The overall objective is the development and implementation of key strategies across the department, overseeing the strategic direction of the department and ensuring the quality, motivation and commitment of its employees contribute fully to the achievement of the company's strategic and financial goals.

Qualifications & Experience Required

You must have a proven track record of running a 100+ seater contact centre, if you have experience of setting a centre up this would be a bonus.  As would experience of the insurance industry, preferably Motor.

To apply click the link below 

Apply Here

Sales Account Managers - Portsmouth

We want highly motivated, sales focussed account managers with enthusiasm, tenacity and charisma to work in our dynamic sales team. Here at Novatech Business Sales we believe in working hard for customers, rewarding our people well and being the best we can be.

Role & Responsibilities

1^st year OTE  £27k

2^nd year OTE £50k

3^rd year OTE  £75k

When you join us you are taking the first steps in building a highly rewarding career, we will provide all the training and support you need to be successful. Our best Account Managers are earning in excess of 75k by the end of year 2 and we have an impressive list of benefits including a progressive salary scale, a truly uncapped commission scheme, a quarterly bonus, regular incentives and prizes, private medical insurance, pension, life cover, long term service awards and regular team events and social functions.

 As an Account Manager you will be building relationships with new and existing business customers, you will specialise in understanding their needs, and then advising on a full range of IT services and solutions. You will be mainly office based and will undertake a significant level of telesales, with customer visits also being encouraged.

This is a fantastic opportunity to join an established award winning Hampshire-based technologycompany with a reputation for excellence established from over 25 years of providing the best computer products and services.

Qualifications & Experience Required

To find out more……. Let us know about YOU!

Click the link below for more information and to apply

Sales Account Managers - Job Place

New Call Centre Opening - Major Recruitment Happening

A brand new call centre is opening in Segensworth, Fareham and they are subsequently recruiting.

They are looking for Inbound Call Agents, Team Leaders, Motor Insurance Claims Handler all both full time and part time, This will be a 24/7 operation.

To see the current opportunities available click the following link

Current Vacancies

Motor Insurance Claims Handler - £17.000 - 20,000

We are looking to recruit Claims Handlers to work in our brand new Centre in Segensworth.

Role & Responsibilities

The successful applicants will need to efficiently and accurately manage the claim process allocated to the role holder from initiation to conclusion ensuring process and timescales are adhered to. You will aim to deliver ‘world class’ customer service by providing high levels of customer care and integrity to internal and external customers. You must maximise opportunities through proficient communication, negotiation and persuasion skills.

The main accountabilities for the role are:

• Handle all cases at the stage of the claims process allocated to the role holder in an efficient and accurate manner.
• Ensure all cases are fully prepared, appropriate letters, phone calls and actions have been sent/made/undertaken to agreed processes and timescales.
• Performance is expected to meet and exceed company targets including but not limited to data accuracy, capture, conversion, call quality, average handling time, process adherence, compliance and cash recovery, as appropriate to the role holder.
• Accurately diagnose issues through effective and relevant questioning.
• Answer all customer enquiries/questions fully using appropriate behaviours, including any timescales for actions/follow up to take place.
• Ability to effectively manage own workload, cope when under pressure.Record accurate, clear and detailed notes that fully represent all communication undertaken with all parties, internal or external to the business.
• Escalate issues in a timely manner to prevent unnecessary complaints or leakage.

Qualifications & Experience Required

You will need to be educated to GCSE level or equivalent, to include English and Math’s.  

We are seeking applicants who are computer literate and possess excellent customer service skills.

It is essential, that candidates have previous experience of claims management and ideally have experience of Motor Insurance.  You must possess effective soft skills such as communication, negotiation and persuasion, for handling both internal and external customers.

Above all candidates must have excellent verbal and listening skills and be a team player.

If you feel that you meet the requirements for this position then please apply now stating your salary expectations in your covering application

To apply click the link below

Motor Insurance Claims Handler - Job Place

Part Time Accounts Assistant - Petersfield £10 ph

An all round accounts assistant is needed for this prestigious marketing company

Role & Responsibilities

We are looking for an all round accounts Assistant to work for a fabulous client in Petersfield, you will be reporting directly to the Managing Director and responsible for all aspects of accounting, primarily 

• Credit Control
• Purchase Ledger
• Book Keeping

The company use SAGE Accounting Software and Microsoft Excel.

This is a permanent part time position working a maximum of 25 hours per week.  Monday to Friday 09.30 - 2.30.  During busy periods you may be required to increase these hours to full time.

Qualifications & Experience Required

You must have experience of the following

Book Keeping

Profit & Loss

Credit Control

Purchase Ledger

SAGE 

Microsoft Excel

Educated to a minimum of A\'Level or equivalent and preferably hold an accountancy qualification

To apply click the link below

Part Time Accounts Assistant - Job Place

Claims Handler - Fareham £20k

We are looking to recruit Claims Handlers to work in our brand new Centre in Segensworth.

Role & Responsibilities

The successful applicants will need to efficiently and accurately manage the claim process allocated to the role holder from initiation to conclusion ensuring process and timescales are adhered to. You will aim to deliver ‘world class’ customer service by providing high levels of customer care and integrity to internal and external customers. You must maximise opportunities through proficient communication, negotiation and persuasion skills.

The main accountabilities for the role are:

• Handle all cases at the stage of the claims process allocated to the role holder in an efficient and accurate manner.
• Ensure all cases are fully prepared, appropriate letters, phone calls and actions have been sent/made/undertaken to agreed processes and timescales.
• Performance is expected to meet and exceed company targets including but not limited to data accuracy, capture, conversion, call quality, average handling time, process adherence, compliance and cash recovery, as appropriate to the role holder.
• Accurately diagnose issues through effective and relevant questioning.
• Answer all customer enquiries/questions fully using appropriate behaviours, including any timescales for actions/follow up to take place.
• Ability to effectively manage own workload, cope when under pressure.
• Record accurate, clear and detailed notes that fully represent all communication undertaken with all parties, internal or external to the business.
• Escalate issues in a timely manner to prevent unnecessary complaints or leakage.

Qualifications & Experience Required

You will need to be educated to GCSE level or equivalent, to include English and Math’s.  We are seeking applicants who are computer literate and possess excellent customer service skills. 

It is essential, that candidates have previous experience of claims management and ideally have experience of Motor Insurance.  You must possess effective soft skills such as communication, negotiation and persuasion, for handling both internal and external customers.  Above all candidates must have excellent verbal and listening skills and be a team player. 

If you feel that you meet the requirements for this position then please apply now stating your salary expectations in your covering application

To apply click the link below


Claims Handler - Job Place

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Call Centre Manager Fareham £50k

We are looking for a highly experienced Call Centre Manager for a financial services in company in Segensworth

Role & Responsibilities

Do you have experience of setting up and running a call centre?

Our client is in the enviable position of setting up a brand new call centre in Segensworth, Fareham.  It will be staffed by approximately 100 call agents, team managers and support staff and will be operating 24/7

They are in the business of insurance claims management within the Motor Insurance Sector.
You will be reporting directly to the Director of Operations and be responsible for all frontline operational and customer service departments wih up to 6 direct reports.

The overall objective is the development and implementation of key strategies across the department, overseeing the strategic direction of teh department and ensuring the quality, motivation and commitment of its employees contribute fully to the achievement of the company\'s strategic and financial goals.

Qualifications & Experience Required

You must have a proven track record of running a 100+ seater contact centre, if you have experience of seeting a centre up this would be a bonus.  As would experience of the insurance industry, preferably Motor

To apply click the link below

Call Centre Manager - Job Place

Call Centre Team Manager Vacancy

We are looking to recruit Team Managers to work in our brand new First Notification of Loss (FNOL) Contact Centre in Segensworth. This will be a 24/7 contact centre and we are looking for individual’s to manage the day and evening/night teams.

Role & Responsibilities

The successful applicants will manage staff members in all aspects of their role ensuring that all operating processes are adhered to, and in-house operating and telephony systems are used in accordance with set procedures. You will conduct quality audits, monitor progression and ensure staff meet and then exceed the Company quality standards, SLA’s, KPI’s to a ‘world class’ standard.  You will lead by example, motivate and encourage good team working.

The main accountabilities for the role are:

• To develop and demonstrably improve new and existing staff members in all aspects of their role through the provision of one to one mentoring, coaching and feedback.
• Have input into recruitment activity to specify staff requirements ensuring that the agents recruited have the capability to fulfil the expectations and requirements of the role.
• Ensure appropriate induction training and mentoring takes place with new starters within the team.
• Develop all new and existing staff to perform to and exceed company targets for quality, SLA’s and KPI’s.
• Spend up to 50% of your time in the coaching, mentoring and training capacity to improve agent performance.  This will include conducting 1-2-1’s and performance reviews.
• Spend up to 30% of your time conducting quality audits on team members, and to review supporting information from the Quality Assurance audit team to explore good or poor performance and identify root cause analysis.
• Identification of development needs within the team.
• To follow the escalation process prescribed per team and referrer/Insurer.
• Conduct daily, weekly and monthly performance reviews on all staff using available management information tools and general assessment to ensure delivery against quality, productivity and behavioural objectives.
• Identify process issues and areas for improvement to line management.
• Ensure team compliance with all HR policies, rules and applicable legislation.
• Identification of high performers and best practice sharing with internal stakeholders, ensuring that feedback is provided and objectives are set for the team.
• Ensure complaints and escalated issues are handled and logged in accordance with set operating procedures, SLA’s, scheme KPI’s and FSA guidelines.

Qualifications & Experience Required

It is essential that you have a proven track record of managing people in a contact centre environment.  Experience of Insurance, preferable within Motor, and the life cycle of a claim are also essential.  

We are seeking applicants that are resilient in nature with excellent time management skills.  Someone who adapts and responds well to change, is tenacious in delivering change effectively, communicates and networks well, and is able to adapt their communication style accordingly is essential.  You will also need to be organised and methodical with excellent mentoring and coaching skills. 

Above all candidates must have excellent verbal and listening skills, is a team player and have a good knowledge of Microsoft windows and excel. 

If you feel that you meet the requirements for this position then please apply now and include salary expectations and whether you want to work days or evenings.

To apply click the link below

Team Manager - Job Place

Call Agents Vacancy

We are looking to recruit Call Agents to work in our brand new First Notification of Loss (FNOL) Call Centre in Segensworth. This will be a 24/7 contact centre and we are looking for individual’s that are looking to work days, evenings or nights.

Role & Responsibilities

The successful applicants will be responsible for delivering ‘world class’ customer service by providing high levels of customer care and integrity to internal and external customers. You must maximise opportunities through proficient communication, negotiation and persuasion skills.

The main accountabilities for the role are:

• Provide excellent customer service encompassing fulfilling all Company procedure and process requirements.
• Ensure a high level of accuracy in capturing accident circumstances and FNOL liability matrix
• Comply with Hire Eligibility and Insurance processes
• Personal achievement of telephony utility, hire target, audit targets and all other productivity requirements
• Contribution to team achievement of Scheme SLAs and Team Telephony targets such as abandonment rates.
• Prompt and professional interaction with all callers both internal, customer and referrer to best represent the Company.

Qualifications & Experience Required

You will need to be educated to GCSE level or equivalent, to include English and Math’s.  We are seeking applicants who are computer literate and possess excellent customer service skills. 

It is essential, that candidates have previous experience of working in an inbound contact centre, and ideally have experience of Motor Insurance, though this is not essential.  Above all candidates must have excellent verbal and listening skills and be a team player.  

If you feel that you meet the requirements for this position then please apply now and include salary expectations and whether you want to work days, evenings, nights, full or part time

To apply click the link below

Call Agents - Job Place

Telecommunications Engineer / Installer - Portsmouth £20k

A Telecommunications Engineer / Installer experienced with all aspects of installing and maintaining PBX Telephone systems (Samsung highly preferred), Voice and Broadband services for SME customers, is required for a long established telecommunications company based in Hampshire

Role & Responsibilities

This is an exciting opportunity for an ambitious and reliable Telecommunications Engineer. With duties to include installations, site surveys, project management, technical support, fault finding and customer support.  

The company is growing and this is an exciting opportunity for a telecommunications engineer to develop their skills and for those seeking career progression.

The position is offered with a competitive salary, 20 days holiday + public holidays, plus rota based on-call retainer and payments.

Qualifications & Experience Required

• Extensive experience installing telephone systems. Samsung experience preferred.
• Knowledge of IP systems desirable.
• Able to work on own initiative.
• Reliable, organised, and a good timekeeper.
• Of smart appearance with good people and communication skills, including a pleasant telephone manner.

Telecommunications Engineer / Installer - Job Place

Free Employment Law Clinic - Portsmouth Business School

Portsmouth people with problems at work now have access to free, confidential employment law advice year-round thanks to a partnership between a University and a law firm.

Many people in the city have already used the clinic, run by law students at the University of Portsmouth, but when students were on holiday the clinic had to close. Now law firm Verisona has stepped in to run the clinic during holiday periods and ensure it stays open throughout the year.

Law students under the guidance of tutors, all of whom are trained lawyers, open their doors to anyone wishing to discuss employment law, including unfair dismissal, discrimination, redundancy, harassment, the national minimum wage, working time regulations and work permits for migrant workers. 

When the students are on holiday, Verisona steps in to provide cover and ensure the clinic remains operating for no fee.

Comments from clients who have used the service include: ‘You gave me hope. I had felt very isolated and unsupported; you have listened and given me some faith in the law’; ‘I felt listened to. You did not baffle me with legal terms’; and ‘You are offering an invaluable service to people who otherwise would not have the facility to get help and advice.’

Anne Stoneham, the clinic’s supervising solicitor from the School of Law said: “The employment law clinic aims to support the legal needs of the community, while also providing a ‘real-life’ experience for the law students.

“We are delighted to be working in partnership with Verisona to enable the clinic to run all year round. This is an excellent way to ensure it maintains momentum and helps support people across the city even when the students aren’t here.”

Verisona have worked closely with Portsmouth Business School for a year, including helping run the clinic and by providing work experience opportunities for law students. CEO Richard Solly also mentors students and trainee solicitor, Natalie Foster, a former University of Portsmouth student, is helping current students run the clinic.

Verisona Employment Lawyer John Taylor said: “It’s a great opportunity to assist the local community as well as further our links with the University of Portsmouth.”    

The employment law clinic was launched in 2010. It runs every Wednesday by appointment from 10am-1pm in the School of Law, Anglesea Building. Clients are interviewed by law students or trainee solicitors in private rooms and students then research the law under the direction of their tutors or, in the case of Verisona’s trainee solicitors, under the guidance of the firm’s solicitors. Clients are then sent detailed written advice supervised and signed by a practising solicitor. All work is confidential. 

Anyone looking for employment law advice can contact the clinic by telephoning 023 9284 4080 or emailingmartine.eneas@port.ac.uk .