We are looking to recruit Call Agents to work in our brand new First Notification of Loss (FNOL) Call Centre in Segensworth. This will be a 24/7 contact centre and we are looking for individual’s that are looking to work days, evenings or nights.
Role & Responsibilities
The successful applicants will be responsible for delivering ‘world class’ customer service by providing high levels of customer care and integrity to internal and external customers. You must maximise opportunities through proficient communication, negotiation and persuasion skills.
The main accountabilities for the role are:
- Provide excellent customer service encompassing fulfilling all Company procedure and process requirements.
- Ensure a high level of accuracy in capturing accident circumstances and FNOL liability matrix
- Comply with Hire Eligibility and Insurance processes
- Personal achievement of telephony utility, hire target, audit targets and all other productivity requirements
- Contribution to team achievement of Scheme SLAs and Team Telephony targets such as abandonment rates.
- Prompt and professional interaction with all callers both internal, customer and referrer to best represent the Company.
Qualifications & Experience Required
You will need to be educated to GCSE level or equivalent, to include English and Math’s. We are seeking applicants who are computer literate and possess excellent customer service skills.
It is essential, that candidates have previous experience of working in an inbound contact centre, and ideally have experience of Motor Insurance, though this is not essential. Above all candidates must have excellent verbal and listening skills and be a team player.
If you feel that you meet the requirements for this position then please apply now and include salary expectations and whether you want to work days, evenings, nights, full or part time
To apply click the link below
Call Agents - Job Place
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