Technical Operations Agent - £20,000 - £25,000 Fareham - Motor Insurance

Our prestigious client in Fareham is looking to appoint an experienced Motor Insurance Technical Operations Agent.

Role & Responsibilities

The role is to make liability and indemnity decisions relating to conversion of services in the first response unit (FRU) within set SLAs and in line with clients technical policy, as well as vetting of the vehicle group provided vs the customer’s own vehicle, authorisation of Credit Repair, dealing with Pre-Accident Value disputes and adherence of Referrers decision making in line with contractual commitment.

In addition, to provide technical input into Customer Service Teams (CST) including decisions to continue with hire, audits of lengthy hire cases and tracking and improvement of technical decision making across FRU & CST.

The role reports directly to the Technical Operations Manager and is responsible for managing the daily running of the Operations Technical Team as well as making process improvements relating to the technical aspect of the client’s processes and procedures. Key Accountabilities are:

• Maximisation of conversion in FRU, in line with departments technical policy within set SLAs
• Minimisation of the average hire duration in CST.
• Reduction in write offs due to poor technical decision making in FRU & CST

Qualifications & Experience Required

Good Knowledge and working experience of Motor Insurance Claims, legal aspects relating to insurance claims and customer service aspects of Motor Claims

Advanced MS Office

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Technical Operations Agent - Job Place

Motor Insurance Liabilities Resolution Agent - Fareham £18-£20k

Our prestigious client in Fareham is looking to appoint an experienced Motor Insurance Liabilities Resolution Agent.

Role & Responsibilities

Working as part of a team within the Motor Insurance Claims department.

The role will encompass contacting and engaging Third Party Insurers in the notification and establishment of their position on liability as well as, where necessary, resolving liability disputes with all other parties involved in the claim.

Identification of ‘risk’ cases in order to minimise leakage and exposure to the business as well as monitoring and reporting on any anomalies within the First Notification of Loss (FNOL) matrix and evaluation of performance of FNOL handlers inputs to drive a higher quality of liability resolution within the business.

The role is responsible for investigating liability, notifying claims to third party insurers where their own insured hasn’t and investigating and resolving liability disputes through pro-active engagement with the client, Third Party, Third Party insurer and other intermediaries involved.  

Qualifications & Experience Required

12 Months + Motor Claims Experience

Good Knowledge of Liability and litigitation process

Educated to GCSE Maths, English Language (or Equivalent)

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Motor Insurance Liabilities Resolution Agent - Job Place