Our prestigious client in Fareham is looking to appoint an experienced Motor Insurance Technical Operations Agent.
Role & Responsibilities
The role is to make liability and indemnity decisions relating to conversion of services in the first response unit (FRU) within set SLAs and in line with clients technical policy, as well as vetting of the vehicle group provided vs the customer’s own vehicle, authorisation of Credit Repair, dealing with Pre-Accident Value disputes and adherence of Referrers decision making in line with contractual commitment.
In addition, to provide technical input into Customer Service Teams (CST) including decisions to continue with hire, audits of lengthy hire cases and tracking and improvement of technical decision making across FRU & CST.
The role reports directly to the Technical Operations Manager and is responsible for managing the daily running of the Operations Technical Team as well as making process improvements relating to the technical aspect of the client’s processes and procedures. Key Accountabilities are:
- Maximisation of conversion in FRU, in line with departments technical policy within set SLAs
- Minimisation of the average hire duration in CST.
- Reduction in write offs due to poor technical decision making in FRU & CST
Qualifications & Experience Required
Good Knowledge and working experience of Motor Insurance Claims, legal aspects relating to insurance claims and customer service aspects of Motor Claims
Advanced MS Office
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Technical Operations Agent - Job Place
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